Shipping Policy

Shipping, Damage, Shortage and Installation - You are responsible to insure that any freight damage is noted on all copies of the carrier’s bill of lading at time of delivery. We cannot be responsible for damaged merchandise that is signed for as free and clear of damage. You must report any concealed damage directly to the carrier according to their deadline and claim conditions. Please note that concealed damage not reported to the carrier according to their time requirements and instructions, and failure to save the original carton for inspection may result in your claim being denied. Carriers require that original packaging materials are to be retained for ALL damage claims, concealed or otherwise. Claims cannot be filed with out the original carton. The freight carrier is responsible for loss or damage and all claims must be processed through them. By signing the delivery receipt, you acknowledge that the shipment was received in good condition and without shortage or damage. It is your responsibility to confirm order is complete. You are responsible to unpack, assemble, transport inside facility, connect and install equipment purchased unless provided under separate agreement. If freight carrier attempts a delivery, and is unable to due to reasons under the customer’s control, redelivery fees may apply. If delivery address changes once an item has been shipped, additional fee’s may be charged by the freight company for what is termed re-consignment. If you refuse or cancel an order after delivery and a return authorization is granted, you will be responsible for round trip freight of the merchandise plus any cancelation, restocking and applicable storage and restocking fees. Residential deliveries may require additional shipping fees.